ITE Salesforce System Administrator Consultant

What you’ll do:

Citizenship:You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.

Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB Group.

Education: Bachelor’s Degree in information technology, Business Administration, Marketing or a related discipline is required.

Experience: 

• Minimum of two (2) years of Salesforce experience as Platform Administrator, specializing in design, configuration, solution design, and integration in multiple areas of Salesforce.
• Minimum two (2) full life cycle implementation of Service Cloud, Financial Services Cloud and Experience Cloud (Communities).
• Must have two (2) years of experience with experience Cloud (Communities).
• Must have two (2) years of experience with Financial Services Cloud.
• Must have basic Salesforce certifications of Administration and Advanced Administration.
• Certification of Service Cloud, Financial Services Cloud and Experience Cloud (Communities) is preferred if the experience is less than 5 years.

Languages: Fluency in English is required. Knowledge of another official Bank language (Spanish, Portuguese and/or French) is required.

Core and technical competencies:

• Ability to implement best practices of Service Cloud, Financial Services Cloud and Experience Cloud (Communities) in Salesforce through design of application configuration, with minimum development and system customization.
• Ability to review and understand Salesforce Platform configuration, interfaces, and programs to coordinate the troubleshoot of defects or incidents reported in the operation of the Salesforce solution.
• Knowledge of multiple communities’ setup.
• Familiarity with CAN-SPAM Act and how to implement/control compliance mechanisms in the marketing cloud.
• Familiarity with GDPR.
• Excellent communication and business relationship skills.
• Must be proficient in Spanish and English.

Opportunity Summary: 

Type of contract: Full-Time Consultant

Length of contract: 12 months

Starting date: October 16, 2021

Location: Headquarters, Washington D.C, United States of America.

Requirements: You must be a citizen of one of the IDB’s 48 member countries and have no family members currently working at the IDB Group.  

Our culture: Our people are committed and passionate about improving lives in Latin-America and the Caribbean, and they get to do what they love in a diverse, collaborative and stimulating work environment. We are the first Latin American and Caribbean development institution to be awarded the EDGE certification, recognizing our strong commitment to gender equality. As an employee you can be part of internal resource groups that connect our diverse community around common interests.

Because we are committed to providing equal opportunities in employment, we embrace all diversity and encourage women, LGBTQ+, persons with disabilities, afro-descendants, and indigenous people to apply.

About us: At the IDB, we’re committed to improving lives. Since 1959, we’ve been a leading source of long-term financing for economic, social, and institutional development in Latin America and the Caribbean. We do more than lending though. We partner with our 48-member countries to provide Latin America and the Caribbean with cutting-edge research about relevant development issues, policy advice to inform their decisions, and technical assistance to improve on the planning and execution of projects. For this, we need people who not only have the right skills, but also are passionate about improving lives.

Due to the current COVID-19 pandemic and its implications for our Region, the IDB Group is reviewing its hiring needs and re-prioritizing its areas of talent acquisition. We encourage candidates to continue to apply to the active postings, yet current job openings may be subject to further decisions in terms of timing of the processes, or other actions, in accordance with business needs. Final hiring decisions may also be conditioned to the candidate’s ability to timely relocate to the post of duty at the moment of starting service.

Our team in Human Resources carefully reviews all applications.