IT Service Desk Supervisor

Information Technology
1900000005 Requisition #
Thanks for your interest in the IT Service Desk Supervisor position. Unfortunately this position has been closed but you can search our 32 open jobs by clicking here.

What you’ll need:


Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents. 


Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB Group.


Education: You hold a bachelor’s degree (master´s degree or equivalent preferred) in Information Technology, Business Administration, Engineering Management or related fields. 
• Your ITIL and other ITSM certifications are highly desirable.


Experience: You have at least 4 years of experience in service management. You have at least three years leading an IT service and support function in an environment similar in size and complexity. You are able to lead a culturally diverse team.


Languages: You are fluent (written and oral) in both English and Spanish. Your Fluency in Portuguese and- or French is a plus.


Link to Technical Competencies (← please Ctrl + Click)

Link to Core Competencies (← please Ctrl + Click)


Opportunity Summary: 
Type of contract: Fixed-term
Length of contract: Three years
Starting date: Upon agreement with the candidate
Location: San Jose, Costa Rica


Our culture: Our people are committed and passionate about improving lives in Latin-America and the Caribbean, and they get to do what they love in a diverse, collaborative and stimulating work environment. We are the first Latin American and Caribbean development institution to be awarded the EDGE certification, recognizing our strong commitment to gender equality. As an employee you can be part of internal resource groups that connect our diverse community around common interests. 


We encourage women, afro-descendants, people of indigenous origins, and persons with disabilities to apply. 


About us: At the IDB, we’re committed to improving lives. Since 1959, we’ve been a leading source of long-term financing for economic, social, and institutional development in Latin America and the Caribbean. We do more than lending though. We partner with our 48-member countries to provide Latin America and the Caribbean with cutting-edge research about relevant development issues, policy advice to inform their decisions, and technical assistance to improve on the planning and execution of projects. For this, we need people who not only have the right skills, but also are passionate about improving lives. 


The IDB offers a competitive remuneration and benefits package. 
Our team in Human Resources carefully reviews all applications. 


A candidate has been pre-identified for this position and may apply. However, this remains a competitive process and other qualified candidates are encouraged to apply and will be duly considered.

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