IT Local support Consultant at the Country Office in Brazil

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Technical Support
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2100001013 Requisition #

IT Local support Consultant at the Country Office in Brazil

Background of this search:

The ITE/ITO department is looking for an IT professional to provide IT local support at the Country Office (Representation) in Brazil.

The team’s mission:

The Information Technology department (ITE) is compromised to facilitate the Bank’s mission to improve lives by delivering added value to the business through IT solutions in Head Quarters and the Country Offices, including infrastructure and services.

What you’ll do:

Contribute with the IT point of contact (POC) to:

  • Provide end-user support to the IDB Group personnel located at the Representation in Brazil to maximize the exploitation of the IT tools (hardware, software, connectivity, training, etc.).
  • Assist on the maintenance of the IT Infrastructure, including workstations, servers, videoconference, telecommunications, and local providers.
  • Collaborate on the implementation of new initiatives working as a link with other IT areas.
  • Ensure the operational documentation is up to date and properly registered in tickets, reports, dashboards, etc. as corresponds.

What you’ll need:

  • Citizenship:  You are either a citizen of Brazil or a citizen of one of our 48-member countries with residency or legal permit to work in Brazil.
  • Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB Group.
  • Education: Master’s degree/ Level or equivalent Years of Professional Work on BSc. Computer Science, Working knowledge in MS Windows 10, MS O365, communication platforms, mobile devices (Android/iOS), MS Active Directory, VMWare/VDI and workstations maintenance, desirable working knowledge of ITIL processes for incident, service request and knowledge management.  ITIL certification is a plus, knowledge of ISO 9001:2015 and continuous improvement frameworks is a plus.
  • Experience: At least 5 years of experience on the IT field, experience in customer support activities.
  • Languages: Fluency in Portugues, and communication skills on Spanish or English.

Core and Technical Competencies:

    • General knowledge to work with servers, network, telecommunication, audiovisual equipment, and office assets (scanners, printers, copiers).
    • Excellent written, verbal, and corporal communication skills.
    • Willing to learn and keep doing it continuously.
    • Empathy and Active listening.
    • Proactivity and creativity are a plus.

Opportunity Summary: 

  • Type of contract: Consultant full time
  • Length of contract: 12 months
  • Location: Country Office Brazil
  • Responsible person: ITE/ITO Team Leader
  • Requirements: You must be a citizen of one of the IDB’s 48 member countries and have no family members currently working at the IDB Group.  

 

Our culture: Our people are committed and passionate about improving lives in Latin-America and the Caribbean, and they get to do what they love in a diverse, collaborative, and stimulating work environment. We are the first Latin American and Caribbean development institution to be awarded the EDGE certification, recognizing our strong commitment to gender equality. As an employee you can be part of internal resource groups that connect our diverse community around common interests.

Because we are committed to providing equal opportunities in employment, we embrace diversity based on gender, age, education, national origin, ethnic origin, race, disability, sexual orientation, and religion. We encourage women, Afro-descendants, and persons of indigenous origins to apply.

About us: At the IDB, we are committed to improving lives. Since 1959, we have been a leading source of long-term financing for economic, social, and institutional development in Latin America and the Caribbean. We do more than lending though. We partner with our 48-member countries to provide Latin America and the Caribbean with cutting-edge research about relevant development issues, policy advice to inform their decisions, and technical assistance to improve on the planning and execution of projects. For this, we need people who not only have the right skills, but also are passionate about improving lives.

Due to the current COVID-19 pandemic and its implications for our Region, the IDB Group is reviewing its hiring needs and re-prioritizing its areas of talent acquisition. We encourage candidates to continue to apply to the active postings, yet current job openings may be subject to further decisions in terms of timing of the processes, or other actions, in accordance with business needs. Final hiring decisions may also be conditioned to the candidate’s ability to timely relocate to the post of duty at the moment of starting service.

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