IT Demand Supply Coordinator - Consultant

What you’ll need:

Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.

Experience: At least five (5) years of equivalent work experience in relevant technical leadership position and management support experience, preferably in an operations support environment.

• Demonstrated strategic and tactical thinking, quantitative and analytical skills, while under pressure.
• Strong understanding of logical IT principles such as Active Directory, Windows Server, IIS, SQL, Web services, end user devices, mobile devices and their applications in robust high availability environments.
• Knowledge and exposure with distributed systems across hyper-scale, cloud-based environments.
• Solid understanding of large-scale networking, including OSI Model, DNS, WINS, TCP/IP, VLANs, DHCP, Routing, ACLs, switching protocols, etc.
• Flexibility and willingness to support a 24x7 global operation via off-hours support, on-call availability, or other as needed per rhythm and needs of the Bank’s operation.
• Exposure in Multivendor network environment.
• Excellent problem resolution, judgment, negotiation and decision-making skills.
• Ability to balance competing demands for resources and adapt to changing priorities.
• Excellent written and oral communication skills; with special focus on customer/client level interaction.
• Capability for writing reports and presenting to management audiences.
• Knowledge on project management/Customer SLA Management.
• Project and Team management capabilities
• Knowledge of architecture standards
• Knowledge of MSA Contracts agreements and ITE structure and operations
• Seniority to deal with all ITE stakeholders and should report directly to the IT Division Chief

Preferred Skills:

• Working knowledge of ITIL Framework, ISO 2000
• Prior experience working in change management team within a mature ITIL process environment 

Type of contract: CNS

Length of contract: 12 months

Starting date: October 16, 2019

Requirements: You must be a citizen of one of the IDB’s 48 member countries and have no family members currently working at the IDB Group.  

Our inclusive culture: Our people are committed and passionate about improving lives in Latin-America and the Caribbean, and they get to do what they love in a diverse, collaborative and stimulating work environment. We are the first Latin American and Caribbean development institution to be awarded the EDGE certification, recognizing our strong commitment to gender equality. As an employee you can be part of internal resource groups that connect our diverse community around common interests.

We encourage women, afro-descendants, people of indigenous origins, and persons with disabilities to apply.

About us: At the IDB, we’re committed to improving lives. Since 1959, we’ve been a leading source of long-term financing for economic, social, and institutional development in Latin America and the Caribbean. We do more than lending though. We partner with our 48-member countries to provide Latin America and the Caribbean with cutting-edge research about relevant development issues, policy advice to inform their decisions, and technical assistance to improve on the planning and execution of projects. For this, we need people who not only have the right skills, but also are passionate about improving lives.

Our team in Human Resources carefully reviews all applications.