HR Service Center Operations Specialist/Senior Associate

What you’ll need:

Education: You hold a Master’s degree in Business Administration, Human Resources Management, Project Management or a related discipline.

    
Experience: You have at least 5 years of professional experience managing shared-service centers, working with third-party companies coordinating shared-services center activities. Understanding of human resources policies and procedures is a plus. Experience in working with cross-functional groups. Demonstrated interpersonal, organization and time management skills. Proven ability to analyze and improve work processes and policies. Capacity for coaching, mentoring, and leading others is preferred. Strong analytical capacity and expertise in communicating complex concepts to peers, supervisor and subordinates. Experience working in/with Latin America and the Caribbean. Proficient in Microsoft Office (Work, Excel, PowerPoint), SAP and/or Service Now.

   
Languages: You are fluent (written and oral) in both English and Spanish. Knowledge of French and/or Portuguese is desirable.

Link to Technical Competencies

Link to Core Competencies

        
Opportunity Summary:

• Type of contract: National Staff
• Length of contract: 3 years
• Starting date: Upon agreement with selected candidate
• Location: San Jose, Costa Rica

   
Citizenship: You are either a citizen of Costa Rica or a citizen of one of our 48-member countries with residency or legal permit to work in Costa Rica.

   
Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB Group.

   
Our culture: Our people are committed and passionate about improving lives in Latin-America and the Caribbean, and they get to do what they love in a diverse, collaborative and stimulating work environment. We are the first Latin American and Caribbean development institution to be awarded the EDGE certification, recognizing our strong commitment to gender equality. As an employee you can be part of internal resource groups that connect our diverse community around common interests.

   
We encourage women, afro-descendants, people of indigenous origins, and persons with disabilities to apply.

      
About us: At the IDB, we’re committed to improving lives. Since 1959, we’ve been a leading source of long-term financing for economic, social, and institutional development in Latin America and the Caribbean. We do more than lending though. We partner with our 48-member countries to provide Latin America and the Caribbean with cutting-edge research about relevant development issues, policy advice to inform their decisions, and technical assistance to improve on the planning and execution of projects. For this, we need people who not only have the right skills, but also are passionate about improving lives.

   
Our team in Human Resources carefully reviews all applications.