Conflict Resolution Lead Specialist

WHAT YOU WILL NEED: 

Education: Master’s Degree in Alternative Dispute Resolution (ADR), Administration, Law, Organizational Development, Human Resources, Psychology, Counseling or other social sciences or advanced university degree in another field with additional years of related work experience and/or relevant training/courses/certifications in mediation, alternative dispute resolution or conflict management.

Experience: At least 10 years of progressively responsible professional experience in the fields of workplace conflict resolution, mediation and/or dispute resolution, of which at least 5 years preferably in an international organization context. Proven track record as a dispute resolution practitioner, ombudsperson and/or mediator. Significant experience in a leadership role in an office and managing a multicultural team.

Languages: Fluency in English and Spanish, oral and written. Knowledge of French and/or Portuguese a plus. 

Link to Technical Competencies (← please Ctrl + Click)                   
Link to Core Competences (← please Ctrl + Click) 

• In-depth knowledge of conflict resolution theory and practice.  Thorough understanding of and significant experience in employee mediation and dispute resolution.
• Proven problem-solving skills and the ability to act impartially, independently and with confidentiality and integrity in the settlement of employment-related disagreements or conflicts.
• Ability to establish and maintain productive partnerships with clients by gaining their trust and respect.
• Ability to work with a diverse range of individuals at all levels of diverse backgrounds and cultures within complex, multi-layered organizations.
• Outstanding verbal and written communications skills, in Spanish and in English.
• Ability to inspire trust and demonstrate high personal integrity. 
• Sound judgment, discretion, and sensitivity to protocol in handling confidential and sensitive matters.
• Experience conducting workshops in dispute resolution, communication, negotiation, civility and related topics is a plus.
• Experience in analysis of employee-related data and producing related reports and briefings to diverse audiences and groups. 

Opportunity Summary:

Type of contract: Staff, fixed term
Length of contract: 3 years
Start date: As soon as possible.
Location: Headquarters

Our culture: 

About us:   At the IDB, we’re committed to improving lives. Since 1959, we’ve been a leading source of long-term financing for economic, social, and institutional development in LAC. We do more than lending though. We partner with our 48-member countries to provide groundbreaking research about relevant development issues, policy advice to inform their decisions, and technical assistance to improve on the planning and execution of projects. For this, we need people who not only have the right skills, but also are passionate about improving lives.

Our culture: Our people are committed and passionate about improving lives in Latin-America and the Caribbean, and they get to do what they love in a diverse, collaborative and stimulating work environment. We are the first Latin American and Caribbean development institution to be awarded the EDGE MOVE certification, recognizing our strong commitment to gender equality. As an employee you can be part of internal resource groups that connect our diverse community around common interests.

Because we are committed to providing equal opportunities in employment, we embrace all diversity and encourage women, LGBTQ+, persons with disabilities, afro-descendants, and Indigenous people to apply.

The IDB offers a competitive benefits and compensation package.

Our team in Human Resources carefully reviews all applications.

Due to the current COVID-19 pandemic and its implications for our Region, the IDB Group is reviewing its hiring needs and prioritizing its areas of talent acquisition. We encourage candidates to continue to apply to the active postings, yet current job openings may be subject to further decisions in terms of timing of the processes, or other actions, in accordance with business needs. Final hiring decisions may also be conditioned to the candidate’s ability to timely relocate to the post of duty at the moment of starting service.