IT Personal Computer Replacement Consultant
Citizenship: You must be a citizen of one of the IDB’s 48 member countries and have no family members currently working at the IDB Group. We may offer assistance with relocation and visa applications for you and your eligible dependents.
Consanguinity: You have no family members (up to fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB Group.
Education: Technical degree and/or equivalent and at least two years of relevant professional experience.
Experience: A minimum of 2 years of experience on the IT field. Experience in customer support activities. Working knowledge of ITIL processes for incident, service request and knowledge management. ITIL certification is a plus.
Languages: Proficiency in written and oral English and at least one other of the Bank’s official languages (Spanish, Portuguese, or French) is required.
Core and Technical Competencies:
- Windows Active Directory, MS Windows 10 clients, MS Office 365.
- PC maintenance and network troubleshooting.
- Strong customer service skills.
- Willing to learn and keep doing it continuously.
- Communication skills.
- Proactivity and Creativity are a plus.
- Empathy and Active listening are a plus.
- Type of contract: Consultant
- Length of Contract: 18 months
- Starting date: November 16th 2020
- Responsible Person: ITE\ITO Service Manager
- Location: Washington, DC. USA
- Requirements: You must be a citizen of one of the IDB’s 48 member countries and have no family members currently working at the IDB Group
Our culture: Our people are committed and passionate about improving lives in Latin-America and the Caribbean, and they get to do what they love in a diverse, collaborative and stimulating work environment. We are the first Latin American and Caribbean development institution to be awarded the EDGE certification, recognizing our strong commitment to gender equality. As an employee you can be part of internal resource groups that connect our diverse community around common interests.
Because we are committed to providing equal opportunities in employment, we embrace all diversity and encourage women, LGBTQ+, persons with disabilities, afro-descendants, and indigenous people to apply.
About us: At the IDB, we’re committed to improving lives. Since 1959, we’ve been a leading source of long-term financing for economic, social, and institutional development in Latin America and the Caribbean. We do more than lending though. We partner with our 48-member countries to provide Latin America and the Caribbean with cutting-edge research about relevant development issues, policy advice to inform their decisions, and technical assistance to improve on the planning and execution of projects. For this, we need people who not only have the right skills, but also are passionate about improving lives.
Our team in Human Resources carefully reviews all applications.
“Due to the current COVID-19 pandemic and its implications for our Region, the IDB Group is reviewing its hiring needs and re-prioritizing its areas of talent acquisition. We encourage candidates to continue to apply to the active postings, yet current job openings may be subject to further decisions in terms of timing of the processes, or other actions, in accordance with business needs. Final hiring decisions may also be conditioned to the candidate’s ability to timely relocate to the post of duty at the moment of starting service.”